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Tips for using Java with Internet Explorer

This article applies to:
  • Platform(s): Windows 8, Windows 7, Vista, Windows XP
  • Browser(s): Internet Explorer
  • Java version(s): 7.0

Why doesn't Java work in Internet Explorer after I just installed Java?

In some instances, after installing Java 7 using Internet Explorer, Java apps do not function. You may see a message from IE stating The page you are viewing uses Java. More information on Java support is available from the Microsoft website.

Dialog stating the page being viewed uses Java
  • The plugin is not registered in the browser.
  • Java did not properly install.
Restart the Internet Explorer browser
  1. Close and re-open IE
  2. Return to the application page and see if you still see the IE message,
  3. If the same message appears, try restarting your system.
  4. If the message persists, re-install the latest Java version
Install the latest version
  1. From click on the Free Java Download button
  2. On the download page, click Agree and Start Free Java Download
  3. If you've already installed the version, you will see a message, This software has already been installed on your computer. Would you like to reinstall it?
    Click Yes and reinstall Java.

    Dialog stating the software has already been installed

Why does Internet Explorer crash after I visit a web page with Java applets?

  • You are not running latest version of Java.
    To run Java applets on Internet Explorer 9 and later versions, you need to have Java version 6u24 or higher.
  • Compatibility View Settings in IE might be disabled.
  1. Install the latest version of Java
    • Install the latest version. Java versions 6u24 and higher have resolved the issue related to the ActiveX filtering feature in IE 9.
  2. Enable Compatibility view settings in IE
    • Open IE browser
    • Click on Tools tab
      Note: If the Tools tab is not visible in Tools bar, right click in the blank area in the browser and check the option for displaying Menu bar.
    • Click on the Compatibility view settings option
    • Click on the Add button
    • Add the website

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