Support Options
At Oracle we are committed to helping users resolve problems faced using Java software. Here are some support options that you can use to reach a solution for your problem.
| Support Options | Description |
|---|---|
| Self-Help | Help and FAQ sections on Java.com provide answers to most commonly experienced problems by users. Solutions provided here are easy to follow and implement, using step-by-step instructions. This may be the fastest way to get your problems resolved. These sections are updated regularly based on the feedback that we receive from users. |
| Consumer Java Feedback | For ongoing product and user experience improvement, we ask you to fill the feedback form providing details about the issue you are experiencing. If a number of individuals report an issue, then we will make efforts to post a new FAQ page addressing the issue, and as needed, a fix may be available in a future release. |
| Website Feedback | Provide us immediate anonymous feedback about java.com website. |
| Enterprise | Oracle Java SE Universal Subscription is Oracle's solution for enterprises running mission critical applications and infrastructure on the Java SE platform. |
| Phone support for end users of Java software is not available. If you need support, consider becoming a Java SE Subscriber. | |