Java Support Handbook

Welcome to Oracle Java SE Support!

These pages will help you leverage the benefits of your Java SE Subscription to help you mange the Java applications you are running and developing.

For any questions or assistance to resolve Java issues, you can contact us via My Oracle Support, if this is not something you have done before, start with the Accessing Java Support Through My Oracle Support section which is targeted at getting you set up and ready to file Java Service Requests (SRs).

Running production applications requires careful management, doubly so if they are mission critical, but there are guidelines to make sure that the applications remain as stable as possible for their lifetime. If you need help troubleshooting, it is important that you understand how to effectively work with us, what information to provide, etc.

Note:

Throughout these pages you will find links to articles on the My Oracle Support knowledge base. These links include a doc ID number at the end, like this: Information Center: Oracle Java SE - All Versions (Doc ID 1389674.2). These are documents that contain everything from downloads, to troubleshooting help, to reference materials. In order to access these you will first need to create a My Oracle Support Account.

Table of Contents

Subscription Overview
What your subscription does for you and what we can help you with

Working with Java Support
Best practices for engaging Java Support and how to get help now

Download Guide
How to download the Oracle JDK and optional components

Accessing Java Support via My Oracle Support
How to use the My Oracle Support (MOS) portal to access Java Support

Additional Benefits
Java Management Service, Support for Non-Oracle Runtimes, and Bundled Patch Releases

Frequently Asked Questions
Issue reports, entitlement, and licensing

Important Resources
Links to pages with important information for Java administration